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Alexa, how is this electricity bill compared to last month?




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Alexa will soon help users pay bills and invoices – remind them to pay the bill on time, check to see how much the invoice is, and ask how it compares to previous invoices.

The new service comes from the Paymentus Instant Payment Network and offers benefits to consumers who misplaced invoices and resulted in late fees or even service interruptions. Amazon Pay's vice president, Patrick Gauthier, also provides relief for help in questioning call centers about billing billions of millions of call areas per year.

The Paymentus Instant Payment Network enables all businesses that bill customers directly, such as utilities, insurance, healthcare, consumer finance, telecom, government or non-profit organizations to create a new, powerful customer engagement channel with instant voice-enabled billing management.

At a presentation in Las Vegas at Money2020, Gauthier said the sound would have a huge impact because individuals already knew how to use it.

Iz We're at the height of a transformation that could be bigger than a smartphone, ”he said. Iniz Your customers know how to use voice, don't you? ”

By the company, the challenge is to find what customers want and then make it simple. Amazon says, "Where are my things?" He made it so easy to ask. Quickly, it was one of the top three services at Alexa, which now has more than 100,000 skills.

Gauthier said 42% of Amazon customers check the status of their orders using Alexa.

"We are working on the intersection of trade and Alexa," Gauthier said. “Our belief is that this shouldn't be thought of as a separate channel, but Alexa should be considered complementary to what customers can do on a screen or mobile environment. From the customer's point of view, there is no such thing as a channel. "

Alexa services follow the Amazon method to start with the customer and return to a solution that makes sense to eliminate friction. Sek If we can eliminate the friction in connected trade, we can provide a richer environment to the consumer and improve the buying experience. ”

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Alexa will soon help users pay bills and invoices – remind them to pay the bill on time, check to see how much the invoice is, and ask how it compares to previous invoices.

The new service comes from the Paymentus Instant Payment Network and offers benefits to consumers who misplaced invoices and resulted in late fees or even service interruptions. Amazon Pay's vice president, Patrick Gauthier, also provides relief for help in questioning call centers about billing billions of millions of call areas per year.

The Paymentus Instant Payment Network enables all businesses that bill customers directly, such as utilities, insurance, healthcare, consumer finance, telecom, government or non-profit organizations to create a new, powerful customer engagement channel with instant voice-enabled billing management.

At a presentation in Las Vegas at Money2020, Gauthier said the sound would have a huge impact because individuals already knew how to use it.

Iz We're at the height of a transformation that could be bigger than a smartphone, ”he said. Iniz Your customers know how to use voice, don't you? ”

By the company, the challenge is to find what customers want and then make it simple. Amazon says, "Where are my things?" He made it so easy to ask. Quickly, it was one of the top three services at Alexa, which now has more than 100,000 skills.

Gauthier said 42% of Amazon customers check the status of their orders using Alexa.

"We are working on the intersection of trade and Alexa," Gauthier said. “Our belief is that this shouldn't be thought of as a separate channel, but Alexa should be considered complementary to what customers can do on a screen or mobile environment. From the customer's point of view, there is no such thing as a channel. "

Alexa services follow the Amazon method to start with the customer and return to a solution that makes sense to eliminate friction. Sek If we can eliminate the friction in connected trade, we can provide a richer environment to the consumer and improve the buying experience. ”


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