Tuesday , January 19 2021

Approximately 10,000 users affected by broadband interruption caused by separated fiber cables



SINGAPORE: The NetLink Trust said on Wednesday (November 14th) that approximately 10,000 users in the eastern regions of Singapore were affected by a disruption in fiber broadband services.

The downtime was approximately 2.50pm.

"This outage was confirmed to be caused by a third-party contractor who cuts a series of fiber cables while performing construction work along Tampines Avenue 9." Said.

Service misbehavior affected users in Pasir Ris, Tampines, Changi and Loyang.

NetLink Trust added that restoration work is underway and that these services will be gradually renewed until Thursday afternoon.

Subscribers of StarHub, Singtel, M1 and MyRepublic services were affected.

In a Facebook post, StarHub said some of its customers had problems accessing fiber services in Tampines and Pasir Ris.

”We've confirmed that NetLink Trust's engineers are working to repair damaged fiber cables,“ he said.

M1 indicates that the "fiber cable section" affects areas around Tampines and subscribers may have difficulty accessing fiber and fixed voice services.

Singtel also includes fiber broadband, fixed audio and Singtel TV servicesCustomers in Tampines and Pasir Ris were impressed.

Or This is due to a fiber cable interruption in Tampines, caused by a third party contractor. Our engineers are working with NetLink Trust engineers to reestablish connections. Mühendis

Later, in an update around 6.46, the Wi-Fi hotspot services in Singapore were fully restored.

The affected users went to Twitter to publish their complaints.

"NetLink Trust is working with all interested parties, including Internet Service Providers, to ensure that the service to the affected regions is restored as soon as possible." Said.

He added that he could monitor the website for the affected people to update.


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