Riyadh – Harmony:
The Ministry of Trade and Investment was found guilty of delays in supplying spare parts to the consumer for 30 days after deciding on a violation of commercial system, maintenance provisions, spare parts and quality assurance, and a violation of the commercial courts law. Accordingly, the decision of the Appeals Committee of Appeals in the Riyadh Administrative Court to infringe the company and fines fifty thousand rials and the publication of power in a local newspaper.
The details of the case are due to a citizen complaining to the Ministry of Trade and Investment due to the absence of spare parts belonging to his car within the period stipulated within 14 days.
In accordance with Article 6 of the maintenance provisions, the provision of spare parts and the quality assurance of the amended Article 3 of the Regulations of the Commercial Agencies Act will normally ensure that spare parts requested by consumers are always available at reasonable prices. For a period not exceeding 14 days from the date of the consumer's request, except for those which are specifically produced for the consumer demand or for the same technical specifications, the agent accepts in writing, in writing, a reasonable period of time for the supply of spare parts.
It should be noted that the Ministry has already criticized violations of a number of companies and organizations that do not commit to provide after-sales services, continuous efforts to protect consumers, and sanctions for undertakings that violate the provisions of the Commercial Institutions Act and the Implementing Regulation.
The Ministry of Trade and Investment emphasizes the need to provide spare parts for agencies and automobile companies and to carry out maintenance work with consumers in accordance with contracts between consumers.
The Ministry also emphasizes the follow-up of the commitment to the implementation of the provisions of the Commercial Institutions Act and aims to regulate the relationship between agents and distributors with the consumers in the UK in accordance with the provisions of the Commercial Institutions Act and protects and protects the rights of all parties.
The Ministry asks all consumers to file their complaints in 1900 through the ”commercial communication i or the Ministry's website at the Contact Center of the Ministry.