Tuesday , May 17 2022

Deco said it's NOWO customers without access to Sports TV


The Consumer Defense Association (Deco), which was received in two days this Thursday, without prior notice, Sports TV & # 39; "For many people, access to this channel was necessary at the time of joining the contract," said Deco, alerting Anacom to the situation.

After contacting the company, the customers were informed that if the contract was terminated, they could be penalized for violating the loyalty period. As a form of compensation, NOWO recommends that customers participate in other services or channels at no additional cost.

According to Deco, ından this situation is questioning the rights and legitimate interests of consumers, because the contract of the channel in question is important for contracting with the operator as an additional service and therefore cannot be a consumer. be biased if you choose to cancel the contract. "

The Association also reminds that the amendment to the Electronic Communications Act requires "any change in the contract to be communicated to the consumer and if it does not accept it, it may terminate the contract without any penalty."

Last week, the sports channel NOWO stopped broadcasting. This is the rejection of the new conditions, which Sport TV has described as uy incompatibility, incompleteness and incompatibility with its reality in the market #. The channel, arguing that there was a debt to be paid due to the termination of a previous contract.

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