Sunday , March 7 2021

Major glitch at Vodafone: Customers keep reporting issues – “It’s just annoying”



The major glitch in Vodafone is actually considered fixed – but customers keep reporting issues and are getting angry.

  • Vodafone: Massive Internet– Downtime affects customers.
  • Already at the end Days there were more problems with this Internet provider – The most important event was Thursday, February 18, 2021.
  • Disorder It seems to have been fixed according to Vodafone – but some users keep reporting issues.

Update as of Saturday, 20 February 2021, 12:08: According to the internet portal allestoerungen.de there is currently no official bug report for Vodafone earlier. Last Thursday (02/18/2021), especially when Telephone and InternetLinks from the provider.

And although officially there is none Disorder customers continue to complain about connectivity issues. Right now Fault portal He again received over 400 reports on Saturday. These cities are currently heavily affected:

  • Berlin
  • Frankfurt am Main
  • Hamburg
  • Essen
  • Cologne
  • Dusseldorf
  • Stuttgart
  • Leipzig
  • Munich

Open VodafoneThe client notified the editors that he had not watched TV since 22:00 on Friday. Telephone and Internet you can use. It says “a complete failure.” The customer is angry and sees no end in sight. First of all, he criticizes the lack of communication in the problems part Vodafone: “There is no WhatsApp information from Vodafone breakdown service.”

Major glitch at Vodafone – customers criticize Twitter: “This is just annoying”

Friday, February 19, 2021, 11.07: Although there is discomfort Vodafone Seems to be resolved on Thursday (02/18/2021), lots of customers still complaining Network issues. Rather, the consumer portal reports allestoerungen.de “There is no problem in Vodafone”.

However, comments and complaints are dripping every minute. “You better take care of yourself Customers he also gets paid services, ”one user says angrily. “And one more Disorder -also VodafoneAnother user expresses his discontent.

Although error messages on Friday morning, February 19, 2021 have decreased compared to the previous day, many are still Vodafone customers not stable Internet connection. This is just annoying. Nothing, absolutely nothing is going normal, ”said a customer on Twitter. At 10:46 pm, the site reported almost 600 errors. This should be big for many Problems I Home office Prepare.

After the major disruption at Vodafone on Thursday, February 18, 2021, customers’ complaints about the malfunction of the internet and phones continued.

© Martin Gerten / dpa

Vodafone: The problem seems to be solved

+++ 20:15: Discomfort Vodafone looks corrected. The Allestoerungen.de portal says “Vodafone has no interruptions”. For some Vodafone customers, Internet connection will still be affected. The 772 error message was recorded shortly before 20:00. However, the value dropped below 1000 reports in the early evening.

+++ 17:29: Even big in the afternoon Disorder -also Vodafone apparently can’t be finally resolved. Around 17:00 the allestoerungen.de portal continued to save more than 1000 reports. At 0:43 a.m. and 8:29 a.m. the disturbance was most severe, with about 1,800 reports. The cities most affected by the cut are Hamburg, Munich and Essen.

Vodafone: Home office not possible? Customers are rebelling on Twitter due to malfunction

+++ 3:03 pm.: Continues to be Disorder -also Vodafone unsolved. The Allestoerungen.de portal continued to record more than 1000 reports around 14:00. Downtime mainly affects the fixed line and Internet-Connections from customers.

In the comments column on allestoerungen.de and on twitter users express their anger over the Vodafone malfunction. “Once again there is no internet, class with 2 people in the home office. Same thing every 6 weeks. One of your technicians arrives every 6 weeks, explains, but your colleague fucked up and another power outage happened 6 weeks later. Seriously, it sucks “says anger Vodafone-Customer up. There: Unitymedia reports are flattened during the day. However, around 2 pm, over 150 reports were still recorded.

Major glitch in Vodafone

+++ 11.33: Big ones Interruptions -also Vodafone it continues – even in the morning more than 1000 messages from the allestoerungen.de portal Vodafone and Unitymedia– Former customers – fixed line and particularly affected Internet.

In the comments on allestoerungen.de and also twitter Internet customers expose their dissatisfaction. A customer complained about the price-performance ratio: “I am paying more than ever. Looks like he has the best Internet-Compound currently on the market. Unfortunately I don’t notice anything. Continuous setbacks … the biggest joke! “

Annoyance at Vodafone: Severe criticism from customers – one comment goes too far

Also reported on Twitter Vodafone-Customers: “Unfortunately, no more meaningful work with your connection is possible this morning. The Internet is not available.” Another wrote: “And again there was a malfunction in the cable connection. Ergo, no internet and no phone. One euro for every failure and [ich] it doesn’t need to work anymore. “

But shoots with a customer comment Disorder -also Vodafone far beyond the target. There: allestörungen.de He wrote: “Here in Chemnitz once again everything is dead. Last shit shop, when you call there, you need an interpreter first because you don’t speak German and you have no clue but we have the right to pay. “But another user is putting the lady in her place:”Vodafone shit and I always have problems. But what exactly does this have to do with the background of the employee? Can you let go of your subconscious racism? This also sucks. “

Vodafone has not commented on the glitch yet. The group prefers to advertise their practical exchange service on Twitter.

Vodafone malfunction: Thousands of customers don’t have internet or phones

The first report, dated Thursday, 18 February 2021, 11:16: Kassel – Internet provider currently has errors Vodafone. They are also customers of the subsidiary Unitymedia affected. The big mess probably started last night.

Error messages, Web site www.allestören.de since midnight. Interruption likely present Corona Lockouts, most Home office caught off guard.

Vodafone without internet: big glitches since last night

As of 5.30, a renewed increase in error messages can be seen. Fault reports are currently not only available from www.allestören.de. Also through the platform twitter Customers express their disappointment at the time of the downtime. For some, the problem has been around for a long time.

On the second day, I have neither internet nor TV all day. How much would I pay for such an expensive line?!?

Comment from @ N7Aylara on the problem in Vodafone Germany (Twitter)

Vodafone customers without internet: some cities are more affected than others

Over Web site The cities with the most Vodafone intervention are also listed on allestören.de. merkur.de* reports on it. Currently these are:

  • Stuttgart
  • Hamburg
  • Dusseldorf
  • Freiburg
  • Sindelfingen
  • Munich
  • Berlin
  • Cologne
  • Essen

The previous peak of error messages Vodafone Reached at 8:27 pm on Thursday morning (February 18, 2021). At this point there were 1,842 fault reports.

It is reasonable to assume that, depending on the time, this could be due to starting work in many professions. However, this cannot be verified. 79 percent of the current downtime is with landlines only and Internet.

Error on Vodafone: Problems with the Internet are not uncommon

The current downtime is not the only issue this week. Since then Tuesday (02/16/2021) there are always glitches VodafoneThis can be seen from the fault history on allestören.de. Here your ailments Tuesday, Wednesday and today ThursdayStarted from 0.10 to 0.40

I’ve heard since 01.08. Unitymedia as a subsidiary Vodafone. The acquisition was announced as of May 9, 2018. Today the name Unitymedia is only used occasionally. Because the brand has been discontinued as of February 1, 2020. Unitymedia is officially called Vodafone West GmbH. (Lucas Maier, Sarah Nemeyer and Diana Rissmann) * merkur.de is part of the nationwide Ippen digital broadcasting network.

Rubric lists: © Martin Gerten / dpa


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